Articles
Dive into the art and science of workplace conflict resolution that inspired our best-selling book, Conflict Sparks Change. We explore the intricate dynamics of workplace disputes and how they can be transformed into powerful opportunities for growth and innovation.
Learn About Conflict Dynamics, Intervention Techniques, and Real-world Application
S.O.R.T.E.D.: Moving from Complexity to Clarity in Conflict Discussions
By the time Lee visited Thomas, an ombudsman, to request a mediation, he was frustrated and confused. Sandy, Lee’s valued employee, had approached Lee regarding
H.E.R.E are the Steps You Need to Take to Have a Transformational, Conflict-Positive Conversation
By the time Lee visited HR to request a mediation, he was frustrated and mad. Despite many “feedback” meetings with his boss Amanda, Lee was
Drama Addiction in the Workplace: A Needed Second Thought for HR Professionals
As HR professionals, we often find ourselves at the forefront when workplace issues escalate to the point of causing disruption-often due to poor behaviors by
Who Said You Don’t Need a Strategy? The Case for a Human Capital Strategy in Conflict Management
Strategic planning in HR has fallen out of favor in recent years, but when it comes to conflict management, a well-thought-out strategy is crucial. A
Fostering Diversity of Ideas – Taking A Strategic Perspective
In today’s dynamic business environment, fostering a diversity of ideas is not just beneficial-it’s essential for innovation and growth. While many organizations claim to value
Team Tune Ups – Embracing Change Through Conflict
Conflict is a powerful catalyst for growth and innovation in teams. While harmony may seem ideal, it can lead to stagnation and groupthink. Here are
Inviting Voice—The HR Mediator’s Role to Set the Stage
HR professionals play a crucial role in facilitating conversations between conflicting parties in the workplace. The key to successful mediation lies in creating an environment
The Benefit of Structured Notes for Conflict Intake
When employees approach HR or leaders about workplace conflicts, they arrive already stressed and emotionally charged. Their stories often emerge as a rapid, disorganized “information
Conflict Intake: Good Questions & Structure Matter
Effective conflict resolution begins with a well-structured intake process. The HERE approach-Honor the relationship, Explore the story, Reflect, and Enable/Empower-provides a framework for HR leaders
Proactive Conflict Resolution: Conflict Sparks Change!
Imagine a workplace where diverse perspectives are celebrated, and conflicts are seen as opportunities for growth and innovation. This isn’t just an ideal-it’s a necessity
